The NWC supplies 190 million gallons of potable water each day to its more than 400,000 registered accounts representing about 2 million persons across Jamaica. Within the last five decades, the growth of the industrial sector added to the establishment of several new residential communities in various sections of St. Andrew, St. Catherine and many other parishes across Jamaica, has led to the increased demand for potable water.
Over the years, the NWC has increased its emphasis on customer service by increasing the number of customer service centres and payment facilities islandwide, the modernization of commercial offices, the use of significantly enhanced information technology, and through training activities for various employees in customer relations. Efforts are also continuing to minimize complaints by customers in relation to the various areas of service delivery by the NWC.
In recognition of the need for further improvements in operations and service delivery, the National Water Commission has embarked on an ambitious Transformation Programme tied to the Vision of becoming the # 1 water services utility in the Caribbean and Latin America by 2020 and in seeking to fulfill the Mission of contributing positively to national development by providing high quality potable water and sewerage services to residents and businesses through a competent and motivated team in a cost effective and sustainable manner.